Rental terms
Required documents
A valid passport and a valid driver's license (national or international). Once your booking is confirmed, you can upload photos of your documents from the booking status page — and when the pick-up or drop-off is at an airport, we may ask for a photo of your flight ticket to coordinate the timing — or send them on WhatsApp. Reviewing the photos in advance speeds up the pick-up but is not final approval; we may ask for a clearer photo, and the original documents must be presented when you pick up the car. Uploading is optional and does not affect your booking confirmation.
Submitting and confirming a booking
You choose the car and your pick-up and drop-off dates on the site, and the exact price for that period is calculated and shown to you. After you submit the request, a booking specialist checks that the car is available and contacts you on WhatsApp to confirm. A submitted request is not a confirmed booking until that confirmation.
Payment at pick-up
We do not take online payments or request card details on this website. The full rental price is paid when you pick up the car. The rental price, tax, pick-up location fees and any extras you selected are shown in the bill before you submit the request. The security deposit, if any, is stated separately because it is not part of the bill.
Security deposit
Deposit conditions vary from car to car and are stated on the car's card and on the booking page. Some cars require no deposit; for some, the deposit can be waived for a fixed daily fee that appears in the bill; and some require a cash deposit collected at pick-up — because it is not part of the booking amount it does not appear in the bill, and it is returned to you after the car is brought back undamaged.
Pick-up and drop-off
The pick-up and drop-off location and time are as recorded in your request. Free airport delivery is available for many cars and is shown on each car's card; if a car is not included, the pick-up location fee is shown in the bill before you submit the request. Changing the time or location is possible by arrangement on WhatsApp in advance.
Cancellation
Cancellation is free until your scheduled pick-up time, with no penalty or fees. Because payment is made at pick-up, there are no prepaid amounts to refund. Simply let the Ali Rent team know on WhatsApp before your scheduled pick-up time.
Insurance and damage
Third-party liability insurance is included free with most cars; the insurance status of each car is shown on its card and on the booking page. Full damage coverage for the rental car itself is an optional extra with a daily fee that you can add when booking, and the liability limits and conditions for each car are stated on the booking page.
Responsibilities
Traffic fines and charges incurred during the rental period are the renter's responsibility. The car must be driven by the person whose details were given at booking and who holds a valid driver's license.